Frequently Asked Questions

Everything you need to know about bringing Japanese elegance into your home.

Where are your products sourced from?

All items at My Japanese Home are curated directly from artisans and manufacturers across Japan, ensuring authentic craftsmanship and traditional quality.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days. We provide tracking numbers for all orders so you can monitor your package's journey from Japan to your doorstep.

Are the ceramics dishwasher and microwave safe?

Most of our contemporary ceramics are safe for modern use, but traditional hand-painted or gold-rimmed pieces require hand-washing. Please check the 'Care Instructions' section on the specific product page.

What is your return policy for fragile items?

We offer a 30-day return policy. If an item arrives damaged due to shipping, please contact us within 48 hours with a photo of the packaging and product for a full refund or replacement.

Do I have to pay customs duties and taxes?

Customs policies vary by country. Customers are responsible for any import duties or taxes levied by their local customs office upon the arrival of the package.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.