Returns & Exchanges

At My Japanese Home, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, we offer a 30-day window for returns and exchanges on all eligible products.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original Japanese artisanal packaging and include all tags and documentation to ensure the product remains in pristine condition.

3

Ship Your Return

Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location within 7 days of your request.

4

Receive Your Refund

Once our quality team inspects the returned items, we will process your refund or ship your exchange within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing